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Time and Cost Thursday, 5th June 2008 Tens of thousands of passengersí bags stacked high in temporary storage, scuffles breaking out between staff and customers and the Olympic torch having to be re-routed. The stories coming out of Heathrowís Terminal 5 seem to pile on the misery ñ so what went wrong? First of all, letís re-phrase that. What lessons can we all learn about this very high-profile ëprojectí (more about that word shortly)? I say this because learning lessons should be a principle that we all should take to our hearts. It all started so well. I remember hearing the BBC report stating that Terminal 5 at Heathrow was being officially opened and that the project is coming in "on time and in budget". Now I know that makes a good (and unusual) story for a major project, but the thinking behind the comment told us a lot about what people thought mattered most. Read the full article attached to find out more!

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